In no particular order here there are:

1. Listen with your heart, as well as with your brain.

2. There is no substitute for good communication. Always proof read emails. Less is more. Be friendly, but direct and to the point. Follow-up = important.

3. Be in the moment; give everything the attention it deserves. When you write an email, write an email, when you call a customer/client, call a customer/client, when you spend time with family, spend time with family. Be here now.

4. Everyone, everything is a teacher. Lessons are everywhere; we need to only be receptive to them.

5. No one wants to hear complaining and whining all of the time. There is a time and place for it. Complainers and whiners need an outlet, may have good points and no way to get them to decision makers.

6. Own your mistakes.

Now for 2013.