Performance Improvement Technology: An Introduction for Property Management Professionals

What do the following examples have an common?

• Month end checklist
• a Wiki
• Automating purchasing
• an online tutorial on how to enter rent checks or add a prospect
• Lean Office
• Resident satisfaction survey

Random things I have thought of? No, they are examples of Performance Improvement Technology. At its core Performance Improvement Technology provides a systematic method to help organizations improve meet their goals and fulfill their mission. Additionally, I believe (unsubstantiated opinion) it also has an effect on participants both performance and resident.

In a series of upcoming blogs, I intend to focus on some of the following areas:

• Training and non-training performance improvement interventions
• Implementation
• Learning
• Knowledge management
• Change management

and how their place in housing and property management. I believe that correct implementation of Performance Improvement Technology can increase the NOI, efficiency, and improve, and innovate the way services are delivered to residents.

Exciting.

In my next post, I will distinguish between training and non-training interventions.